Welcome to the Leather Rama Marketplace FAQ section
Here you’ll find answers to the most common questions about buying, selling, payments, and using our marketplace.
🛍️ Buying on Leather Rama Marketplace
How do I buy an item?
Simply sign up or log in, browse the marketplace, and click “Buy” on the item you want. Follow the checkout process on marketplace.leatherrama.com — it’s fast and secure.
What payment methods can I use?
Payments are processed safely through our secure payment provider integrated into Leather Rama. We do not store or process your payment information directly.
Can I pay or arrange a deal outside Leather Rama Marketplace?
No. For your safety, all payments and communication must happen only on marketplace.leatherrama.com. Transactions made outside the website may result in account suspension or removal, and Leather Rama cannot protect you from scams or disputes.
How do I contact a seller?
You can message sellers directly through the platform before or after purchase. Always keep communication within Leather Rama Markwtplace to stay protected.
🧥 Selling on Leather Rama Marketplace
How do I become a seller?
Click the “Sell” button after logging in to register as a seller. Fill out your profile completely (including a photo) to avoid system errors.
What can I sell on Leather Rama Marketplace?
You can list leather, faux, synthetic, or vegan leather items — including apparel, accessories, and related goods. If you’re unsure of your item’s material, please list it as faux or synthetic leather to avoid confusion.
Are counterfeit or mislabeled items allowed?
No. Misrepresenting an item (such as fake or incorrectly labeled leather) may lead to listing removal or account suspension.
How do I get paid?
After a successful sale, sellers are paid by Leather Rama directly to their nominated bank account.
Important:
Make sure your payment details and bank account information are accurate and up to date when requested to ensure smooth payouts from Leather Rama.
💵 Seller Fees & Payouts (Transparent Breakdown)
Leather Rama Marketplace applies a 7% commission fee on the sale price of each completed order. This fee supports marketplace operations and community support.
Payment processors also charge fees:
Provider: Payment Processor
Typical Fee: ~2.9% + $0.30
Example on $100 USD Sale: About $3.20
Example payout:
$100 sale → ~$7 Leather Rama fee + ~$3.20 processing fee
Seller payout ≈ $89.80 USD
Fees may vary based on promotions or provider updates. Payout timing depends on processing schedules.
🔐 Accounts and Safety
What’s the age requirement to join Leather Rama?
You must be 18 years or older to buy or sell on Leather Rama Marketplace. Age verification is required during sign-up and may be required again for sellers.
How do you protect my information?
We take your privacy seriously. Personal information (like name, date of birth, and contact details) is used only for account and transaction purposes — never sold or shared. See our Privacy Policy for more details.
What if I suspect a scam or fake account?
Report it immediately through our support contact. We review reports promptly and may suspend or remove accounts that violate our Terms.
⚙️ Platform and Policies
Who operates Leather Rama?
Leather Rama is a New Zealand-based marketplace headquartered in Auckland, proudly founded with a global vision. While our roots are in New Zealand, Leather Rama operates worldwide, connecting buyers and sellers of leather, faux, and vegan leather goods in a safe and trusted community.
Does Leather Rama handle shipping or refunds?
No — shipping, returns, and refunds are handled directly between buyers and sellers. We recommend discussing shipping options clearly before purchase.
What happens if I break the rules or trade outside Leather Rama?
Violating our Terms — such as trading off-platform or posting prohibited items — can result in temporary suspension or permanent account removal.
Are there legal obligations or disputes I should know about?
Leather Rama complies with consumer protection laws in all countries where it operates. Buyers and sellers are primarily responsible for resolving transaction issues directly. Leather Rama may assist with disputes at our discretion but is not liable for conflicts between users.
How do I contact Leather Rama for support?
Email us anytime at contact@leatherrama.com
We’ll reply as quickly as possible.
❤️ Still Need Help?
If your question isn’t here, reach out through our Support page or email us directly. We’re always happy to help and make your Leather Rama experience smooth and safe.